Benefits of Public Utilities

As your not-for-profit, community-owned utility, JEA is committed to providing you the most reliable service at the lowest possible cost in an environmentally friendly way. We do what’s best for this community, and this community alone, because this is our home too.

What’s the value of being community-owned?

• Not-for-profit. The only reason we exist is to provide our services to this community – not to make profits for shareholders. We actively manage our energy costs to keep them as low as possible. And, as a not-for-profit, you pay only what we pay to serve you.
• Focused on service. As an essential service, electricity and water must be reliably produced and delivered 24 hours a day, 365 days a year. We are focused on providing safe, reliable energy and water services for every one of our customers.
• Supporting our customers. We offer money-saving rebates to help keep your costs down, and we have programs and partnerships in place to assist customers when they need it.  
• Investing in our community. We invest in our people and infrastructure to deliver reliable, sustainable services. That includes a commitment to build and maintain a resilient utility infrastructure that can withstand hurricanes and other threats, and serve the public good for decades to come.
• Dedicated to our community. Service is at the heart of our culture, so we proudly give back to the community we call home. Our employees volunteer thousands of hours each year in support of local organizations that directly help the residents of Northeast Florida.

JEA Delivers on the Public Utility Promise

• The American Public Power Association (APPA) has designated JEA as a Reliable Public Power Provider (RP3) at the Diamond level. RP3 is a sign of a utility’s dedication to operating an efficient, safe and reliable distribution system. JEA is one of 274 U.S. public power utilities (out of more than 2,000) to carry the designation.
• JEA is one of the only companies around that wants our customers to use less of our product. We host a variety of rebate programs for residential and business customers to encourage them to upgrade and save through energy- and water-efficiency gains.
• Because JEA’s roots run deep in this community – more than a century and counting -- we are committed to giving back to the place we call home by offering STEM educational programs to area youth, participating in volunteer opportunities, and directly supporting those in need. Our team members donated more than $330,000 to local charities in 2021.
• We also recognize that many in our community experience financial challenges. That’s why JEA offers a variety of flexible payment options and financial assistance tools, along with connections to community organizations that offer utility bill assistance programs.
• JEA regularly participates in public power lineworker rodeos at the state and national levels. These friendly competitions allow our electric crews to demonstrate their skill and knowledge and earn recognition from their public power peers. They also help our crews learn from each other and train for real-world restoration scenarios, which benefit us all.