Explore Payment Options Built to Fit Your Needs
We understand that sometimes you're faced with unexpected expenses and could use more time or some assistance to pay your bill. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.
JEA considers the following before granting a payment extension or arrangement: customer's payment history, length of time as a JEA customer, past-due amount, any active payment plans and/or payment arrangements, age of past-due amount, timeliness of prior payments, JEA credit score (read more), bankruptcy status, evidence of tampering, and evidence of fraud.
Payment Extensions
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If you need a little more time to pay your bill, you can apply for an extension online*. Our self-serve system will let you know if you qualify and give you a new due date, if approved.
If you don’t have an online account, you can register for a jea.com account now.
Payment Arrangements
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JEA also offers payment arrangements, allowing customers to pay their balance over a series of monthly installments. The installment amount is then added to future monthly bills. Visit our self-service system to find out if you're eligible, determine the required down payment amount, and apply online.
Before you begin, check out our Payment Arrangement FAQs.
Apply for a Payment Arrangement
Guest Pay
Guest Pay is a great option for someone who wants to make a payment on behalf of a JEA customer.
This payment option is only available to customers with an active account using their bank account or debit/credit card for payment. Deposits to start service may not be paid through this option.
KUBRA Boost™ -We all find ourselves in tight spots from time to time. Boost can help you out of that difficult situation. Using Boost, you can ask friends and family to help lessen the burden of paying the money you owe. Boost allows them to help by making online payments to pay all or some of the amount due. It's a safe and simple process. You can share your unique link with those who can help.
- Select "Get help from a Boost" from the payment options.
- Share your unique link with friends and family through whatever method you prefer.
- They follow the link sent by you.
- They make a payment to your account.
- You are notified of the payments.
- You can pay any remaining balance.
Community Resources
In some cases, an extension or arrangement may not offer the financial relief you need. If you are facing a financial dilemma, you can also request assistance through additional resources in our community.