Sales Scams

Sales scams come come in many forms including door-to-door pitches, calls, or even within a seemingly helpful estimate. Please take a look at some of the sales scams we have heard about happening in our communities.

Rooftop Solar Scam

If you are interested in buying solar panels for your home, be wary of vendors who may try to sell you more products than you really need. Be sure you do research on the vendor and the product they are selling so that you are fully informed before you ever “sign on the dotted line.”

There are some vendors—many from outside our area—who cold-call customers, even insinuating they are working for JEA or the local utility, and offer a free energy assessment. Once in the home, these vendors are making what seems to be a credible sales pitch to sell a “bundle of products” with the promise of incredible energy savings, at a very high price for which “easy financing” is available. What the vendors do not say is that most of these “extra” products are NOT needed; they only serve to drive up the price and produce more profit for the vendor.

Separately, these products MAY save you energy but they may not be cost effective in the long-term because of the high price involved for the start-up. As a bundle, the products may well contradict or duplicate each other and therefore the customer does not benefit from the promised savings.

JEA strongly encourages every customer to “do their homework.” If a customer has any question or doubt about what is being offered, call JEA at (904) 665-6000. We are here to serve as your trusted advisor to provide information, understanding, and verification so that you--the customer--can make the right choice. Do not sign anything until you are sure of what you are getting. JEA can offer many alternative options and opportunities for comparison.  

Energy Assessment Fraud

Some customers have received calls from people claiming to work for JEA offering energy assessments or audits. They claim that JEA's rates will be increasing in the next five days and that these assessments will save you 25 percent on your utility bill. While JEA does offer energy assessments, our assessments are always free. We would never make promises up front about the level of savings since every home is unique.  

JEA will also never call you demanding to perform a home energy efficiency audit and scaring you into agreeing to one because we are “raising rates.” JEA has no rate increases scheduled at this time. The only time JEA might call you is to schedule an assessment after you have already requested one. 

How a Legitimate JEA Assessment Works

During an audit, a JEA representative will be wearing a JEA shirt, arrive in a JEA vehicle and carry a JEA badge. The representative will inspect your home and offer cost-effective ideas designed to help lower your energy (and water) costs. He or she will not try to sell you anything. If you would like to sign up for a free energy assessment, call us at (904) 665-6000. Again, you call us asking for this service. We will never call you about these services.
Learn About JEA Energy Assessments

Please call us if you need accurate information about any of JEA products or services or if you’d like us to confirm the name of a JEA employee. If you feel you’ve been targeted by someone making phony claims in JEA’s name, please call the Jacksonville Sheriff’s Office at (904) 630-0500 or the State Attorney’s office at (904) 630-2440.

Water Testing Scam

JEA Water customers are also targets of scammers. Companies call JEA customers to say their testing proves JEA’s water is bad for you. Don’t believe them! Our water comes from the Floridan aquifer some 1,000 feet underground. It’s protected from contaminants by a thick layer of clay. Be careful if the caller offers to test your water for free. Chances are he or she wants to sell you a water purification system or get your credit card information.
Learn About the Safety of JEA's Water 

"Clean Power" Sales Pitch

Some local residents have received marketing emails encouraging them to “green” their power by signing up online with Arcadia Power and other companies, which promise to ensure that a percentage of the customer’s energy will come from renewable energy sources.  

Please note these companies are in no way affiliated with JEA. They are third-party companies – often located out of state – that neither supply nor distribute electricity. Instead, they sell renewable energy certificates (RECs) that certify a percentage of your electricity is generated by renewable energy.

JEA customers interested in green power already have that option. Through JEA’s SolarSmart program, residents can opt to have a percentage of their energy generated by local solar farms without installing solar panels on their home or paying additional fees to third-party, out-of-state companies. Learn more at jea.com/solarsmart.