Start Service : Decline

Terms and Conditions Declined

You have chosen to decline the credit check. To begin your utility service, please visit JEA's Downtown Customer Care Center. You will be required to pay a deposit. and provide two forms of identification. Specifially you must bring:


  • Drivers License
  • Military ID
  • Passport
  • State ID Card
  • Green Card
  • Birth Certificate
  • Marriage License / Certifcate
  • Social Security Card
  • Voters Registration

To answer any questions you may have prior to your visit, contact JEA's customer service at (904) 665-6000.