Connect Water or Sewer Service New

Your Service Availability Letter will let you know if JEA is available to be connected to on your property. If you are then interested in connecting, your letter will direct you to send an email to specialestimates@jea.com. 

Special Estimates will reply as to whether this is a standard connection (applications linked below), or if it is not a standard connection, additional costs may be involved and an estimate will be provided.

You will then need to bring your standard application (linked below) or special estimate fee and applications to the Water Pre-Service Counter in order to apply for service and pay the necessary fees.

Download Water Service Applications

Residential Meter Installation and Capacity Application (PDF) 
Residential Full Tap Application (PDF)
Residential Metered Private Well Application (PDF)

Once the Water Meter is Installed By JEA 

You will need to have your pipe connected to the meter on the customer side, either by a plumber, or if you are comfortable with plumbing processes, you can connect the pipe yourself.

Permits

All required permits must be obtained through the appropriate Plumbing Inspection Division for your county:

Duval County Building Inspection Division
214 N Hogan Street, Room 280
Jacksonville, FL 32202
(904) 630-1100

Nassau County Building Department
96161 Nassau Place
Yulee, FL 32097
(904) 530-6250
(800) 948-3364

St. Johns County Building Services
4040 Lewis Speedway
St. Augustine, FL 32084
(904) 827-6800

The most common and smallest available is the ¾” water meter. Larger water meters are available, if needed, but your Basic Monthly Charge on your monthly bill will go up accordingly.

You can think of your water meter as the hose that controls the amount of water flowing into your home or business. Large homes with many bathrooms, a pool and a hot tub, for instance, will need more water supplied to it at once. The Basic Monthly Charge enables JEA to pay for the vast and expensive underground network of water and sewer pipes supplying your home or business.

View the table of Basic Monthly Charges (add anchor to Meter Size table)

Irrigation meters help JEA customers save on their water bill because they avoid sewer charges. Irrigation metered water may cost slightly more than regular water service, however you are avoiding the cost of sewer charges. The irrigation water rate is schedule thus so to encourage conservation of precious resources and was agreed upon with the SJRWMD.

Your Service Availability letter will let you know if reclaimed water is available in your area. If it is available, you must use reclaimed water for your irrigation, not potable, and you must follow certain guidelines outlined in the Reclaimed Water Use Acknowledgement and Agreement Formto ensure safety of the reclaimed water use (linked below).

Irrigation meters can be quite expensive to install, so please factor all considerations into the cost of your irrigation meter.

Backflow Prevention 

Backflow Prevention Devices are required when you have an irrigation meter, whether reclaimed or potable.
Learn more about Backflow Prevention

Download Irrigation Service Applications  

Residential Irrigation Meter Application (PDF)
Residential Reclaimed Water Meter Application (PDF) 
Commercial Irrigation Meter Application (PDF)
Reclaimed Water Use Acknowledgement and Agreement Form (PDF)

Once the Water Meter is Installed By JEA 

You will need to have your pipe connected to the meter on the customer side, either by a plumber, or if you are comfortable with plumbing processes, you can connect the pipe yourself.

Permits

All required permits must be obtained through the appropriate Plumbing Inspection Division for your county.

Duval County Building Inspection Division
214 N Hogan Street, Room 280
Jacksonville, FL 32202
(904) 630-1100

Nassau County Building Department
96161 Nassau Place
Yulee, FL 32097
(904) 530-6250
(800) 948-3364

St. Johns County Building Services
4040 Lewis Speedway
St. Augustine, FL 32084
(904) 827-6800

If you would like to install an irrigation meter in your home or business, please call JEA’s Water and Sewer Pre-Service Counter at (904) 665-5260.

If a JEA sewer connection is available, a Service Availability letter will advise you if the connection is to a Gravity Sewer Line or Vacuum Sewer System. Your private sewer line will need to be connected to the JEA sewer system and required permits must be obtained through the City of Jacksonville Plumbing Inspection Division.

Gravity Sewer Lines and Vacuum Sewer Systems are not the same and it is up to your plumber to know the difference.
 

Learn How to Connect to the JEA Sewer System

Gravity Sewer Connection Process
Vacuum Sewer Connection Process

Sewer Meters

JEA does not use a separate sewer meter to measure sewer charges. The Basic Monthly Charge for sewer is based on the size of your water meter.

However, for sewer only customers with private wells, a well meter must be installed. This allows JEA to measure the amount of water discharged into the sanitary sewer system. Please call JEA Water and Sewer Pre-Service at (904) 665-5260 for more information.