Community Resources

Provides resources for 60+ years old, adults with disabilities and caregivers 

Call (904) 391-6699 or (888) 242-4464
Visit the ElderSource website
Dial 7-1-1 for Florida Relay Services
Open Monday through Friday, 8 a.m. – 5 p.m. Leave a message for a callback within 24 hours.

Call 211 or (904) 632-0600
Visit the United Way of Northeast Florida website

When you contact United Way of Northeast Florida, you will be provided with options:

• Press 2 for the Suicide Hotline
• Press 3 for the Veteran Care Coordinator
• Press 5 to make a free Tax Filing Appointment
• Press 6 for all other calls

Enter your 5-digit ZIP code

Next, you may be asked questions such as:

• What is your name, date of birth, phone number, last 4 of social security number?
• Are you a Veteran, Disabled, Employed?
• How far past due are you and what is the amount of the current bill? Did you get a shutoff notice?
• What is the reason you need assistance? Is there a financial hardship?

Finally, based on the answers to these questions, the specialist will offer several resources for you to contact.

Quick FAQs

• The United Way of Northeast Florida 211 does not provide direct financial assistance.
• Depending on your situation, 211 does provide a few community resources for callers.
• To qualify, understand that agencies require appointments, proof of income eligibility, additional documents, and a copy of the current utility bill.
• There may be a wait. You can choose to call back or text "Hello" to 2119-4 to enter a live chat with a specialist who follows the same script.

Florida’s Homeowner Assistance Fund program is now available to provide relief for Florida homeowners. The Homeowner Assistance Fund (HAF) was established under Section 3206 of the American Rescue Plan Act to mitigate financial hardships associated with the COVID-19 pandemic by preventing homeowners’ mortgage delinquencies, defaults, foreclosures and displacement, as well as loss of utilities, home energy services and insurance.

Homeowners must meet the following eligibility criteria:

• Must have experienced a financial hardship due to the COVID-19 pandemic that began after or continued after Jan. 21, 2020.
• Must be a Florida homeowner and requesting assistance for a primary residence. 
• Must meet income qualifications of being less than or equal to 150 percent of the Area Median Income (AMI) or 100 percent of the median income of the United States, whichever is greater. 

For more information about HAF, you can do the following:

• Visit FLHomeownerAssistance.org
• Email 
• Or dial (833) 987-8997.

Each participant must submit a registration before they will be invited to complete an application.

The Low Income Home Energy Assistance Program (LIHEAP), administered by Northeast Florida Community Action Agency, helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP provides federally funded assistance in managing costs associated with:

• Home energy bills
• Energy crises
• Weatherization and energy-related minor home repairs

LIHEAP can help you through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.

Call (904) 362-8052
Visit Northeast Florida Community Action Agency website

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households with at least one person age 60 and older that are experiencing a home energy emergency. This is based on eligibility. 

Call (904) 630-2489
Visit the City of Jacksonville's website for eligibility requirements

• The City of Jacksonville (COJ) (904) 630-2489. Information Helpline open Monday through Thursday, 8 a.m. – 5 p.m.; Friday, 8 a.m. – 7 p.m.; and Saturday, 8 a.m. – 12 p.m.
• COJ Emergency Financial Assistance Program (EAP)
  Appointment Line (904) 255-2469
  Open Monday through Friday, 9:30 a.m. until appointments filled
• COJ Emergency Home Energy Assistance Program for the Elderly (EHEAP). Based on eligibility, provides energy assistance (electric) for 60+ years old. 
  (904) 630-2489
• COJ Military Affairs and Veteran Services (MAV)
  (904) 255-5550
  Open Monday through Friday, 8 a.m. – 5 p.m.
  Walk-ins welcome: 117 West Duval Street, Suite 175, Jacksonville

To learn more about Career and Financial Coaching offered through Steps2Success, call (904) 448-5995 or email Steps2Success@lssjax.org

Visit their website to learn more.